Return

Get what you want or return it. We happily facilitate returns for products purchased from our website within 30 days of delivery for a refund. At ProlongGOGO we are dedicated to offering you great products & an exceptional service. We offer the most competitive prices possible. You can be assure that all products we sell are brand new, authentic, and arrive in their original packaging. If you decide to return a product, feel free to do so.

30-Day Satisfaction Guarantee Return Policy

We want you to be fully satisfied with your purchase from our website. If you are not satisfied with the product you have purchased, you may return it within 30 days from the order date for a full refund of the purchase price, minus shipping or other charges. The product must be returned, unused in his original box to ensure full credit. Products sent back after 30 days will not be refunded. For further assistance please reach out to our customer service team.

Return Eligibility

To qualify for a return, your product must meet the following conditions:

• The product must be unopened and in its original box.
• You must initiate the return within 30 days of the purchase date.
• The product must be in an unaltered condition in his original packaging, intact and undamaged.
• You must include your original invoice or a proof of purchase.

How to Request a Return

Requesting a return is easy. Follow these steps to get the process started. Contact us within 30 days of your purchase date by sending an email to: info@prolonggogo.com. You can also message us on WhatsApp at +1 (416) 432-4051. It’s primordial to include your order number and the reason for the return.

Refund

Once we have done processing your return at our warehouse, your funds will be credited back to your original method of payment. The refund will show on your bank statement within 3–10 business days. Some banks may require additional time to process the transaction therefore the credit may not show up until your credit card’s next monthly billing cycle.