The first step is to confirm that your order has not yet been shipped. You do so by sending an email immediately to info@prolonggogo.com. You can also message us on WhatsApp at +1 (416) 432-4051. In the subject line of the email write. Order Cancellation Request.

Please include your order number, the email address used for the order, your name and the reason for the cancellation.

If we are able to cancel your order before it ships, you will receive a full refund to your original payment method within 5–10 business days.

If you no longer want the order after it has been shipped and you decide to cancel, please see our Refund Policy for more details on how to initiate a refund.